News
CUSTOMER MANIFESTO
1 Jul 2020
NEW BEGINNINGS, SAME GREAT SERVICE
It's been a strange old time for the hospitality industry but, as we start to emerge from lockdown, we wanted to make you a promise for the future.
We have produced our Customer Manifesto that sets out ten actions we have taken to give you the confidence to hold events in our venues.
Download our Customer Manifesto
But there's just one overarching pledge:
To deliver the same fantastic customer service we always have, whilst protecting the safety of all our guests.
This isn't just a response to Covid-19. This is how we promise to do business in the future.
Our industry is all about service. As we all adapt to a new 'normal', our insistence on quality and outstanding customer care will never change.
We will get through this together and once again be #VENUESTHATCONNECT.
Notes for editors
- Imago Venues are Leicestershire's premier venue brand, combining year-round conference venues and hotels with Loughborough University’s campus facilities.
- They provide high-quality meeting spaces, venues and accommodation, along with world-leading sports and leisure facilities.
- Its portfolio includes Burleigh Court Conference Centre and Hotel, Holywell Park Conference Centre, The Link Hotel, the Elite Athlete Centre and Hotel, and Loughborough University campus.
- Multi-award winning venues including M&IT Gold for Best Academic Venue, Best UK Conference Centre, Best F&B Supplier, and Best Training Venue at the Academic Venue Awards.
- Imago Venues are a wholly owned subsidiary of Loughborough University and Gift Aid their profits back to the University, contributing over £1m per year towards research and academic excellence on campus.
- Imago Venues is part of The 5% Club which is a movement of more than 800 employers providing 'earn and learn' opportunities to develop the skills and talents people need to become more employable and create meaningful careers.
