There are moments that make you pause and reflect on what really matters.

For everyone at Imago Venues, the 2026 miaList (Meetings Industry Association) Awards was one of those moments.

On a memorable evening for the business, Imago Venues was proud to receive three prestigious industry accolades, including Venue of the Year (Under 300) Gold Award for Burleigh Court Conference Centre & Hotel, Sales & Marketing Team of the Year Gold Award for its Commercial Team, and The miaList Individual Award for Hayley Hardy, Head of Business Development.

While the awards recognise excellence across different areas of the organisation, for Imago Venues they all represent the same thing: an unwavering commitment to creating exceptional guest experiences, or simply, Meetings made easy.

Every day, guests choose Imago Venues for conferences, meetings, training events, away days and overnight stays. They arrive with goals to achieve, people to connect with and experiences to create. The role of the Imago Venue team is simple: make every step of that journey feel stress-free, personal and memorable.

It is a philosophy that runs through every venue, every team and every interaction.

From the first enquiry and event planning conversations through to check-in, dining and departure, the focus is always on understanding what matters most to guests and delivering it with care. It's the personal touches, genuine hospitality and attention to detail that transform a successful event into an experience guests want to return to.

These awards are a celebration of that shared commitment.

Behind every booking, event and stay is a team of passionate individuals working together to create positive experiences. Whether guest-facing or supporting behind the scenes, colleagues across Imago Venues play a role in ensuring every guest feels welcomed, valued and looked after.

A Reflection of Imago Venues' People-First Culture

The recognition is particularly meaningful because it reflects the values that continue to shape the organisation: putting guests first, supporting one another and constantly striving to improve.

Alongside ongoing investment in its venues and facilities, Imago Venues continues to invest in the development, wellbeing and progression of its teams. By empowering colleagues with the skills, confidence and opportunities to grow, the organisation is able to deliver even greater value and experiences for its guests.

Emma Chamberlain, Commercial Director of Imago Venues, said:

"We are incredibly proud to have received these awards, but what makes them truly special is what they represent. Every award reflects the care, passion and commitment our teams bring to our guests each day."

"At Imago Venues, our guests are at the heart of everything we do. We know that people don't simply choose a venue; they choose an experience. Whether it's a conference, meeting, stay or special event, our focus is always on making it easy, personal and memorable."

"These awards are recognition of the collective effort across our business. They belong to every colleague who helps create those experiences and to every guest who places their trust in us. As we continue to invest in our people, our venues and our guest journey, we remain committed to delivering the exceptional service and hospitality we're proud to be known for."

The evening also saw Hayley Hardy recognised with the miaList Individual award, which celebrates some of the most outstanding individuals across the meetings and events industry.

Hayley Hardy, Head of Business Development said:

"This recognition is incredibly special because it reflects so much of what Imago Venues stands for. I've always believed that great guest experiences start with great people, and when teams feel supported and empowered, they create experiences that guests remember and return for. I'm proud to be part of a business that invests in its people and never stops striving to be even better."

While the awards are a wonderful achievement, they also serve as motivation for the future.

As Imago Venues continues to evolve, invest and grow, its commitment remains unchanged: creating places where people love to be, whatever the reason for their visit. By combining outstanding venues with exceptional people and personalised service, the organisation continues to deliver experiences that guests remember and return for.

The awards are not simply a measure of success; they are a reflection of the trust guests place in Imago Venues every day. That trust continues to drive investment in its people, venues and guest experience, ensuring the warm, personalised service that turns first-time visitors into returning guests remains at the heart of everything the organisation does.

Because at Imago Venues, guests may arrive for a meeting, conference or overnight stay, but they leave with something more: an experience shaped by people who care. And that's what makes these awards truly special.