Christmas Terms and Conditions

  1. Provisional bookings will be held on our system and valid for seven days, after which we require a 50% deposit payment to confirm the booking.
  2. A booking is only confirmed once deposits have been paid and confirmation received.
  3. All events are subject to demand. In the event of numbers falling below our minimum required numbers, an alternative date may be offered.
  4. A 50% non‑refundable deposit per person is required to secure the booking.
  5. The final balance and pre‑orders are required by 1st November 2026. If your event is booked after this date, the full balance is required to confirm the booking.
  6. All accommodation must be pre‑booked in advance to guarantee the discounted rate. A credit card or full prepayment will be required to secure the room(s). The discounted rate is subject to availability and only guaranteed until two weeks prior to the event date. After this date, our best available rate will apply.
  7. In the unlikely event that a party is cancelled by us, every effort will be made to notify you as soon as possible and offer you an alternative date or a full refund.
  8. All rates and bookings are subject to availability.
  9. For party sizes up to 50, we will require a deposit to secure the booking. For bookings over 50, we will also require a full event contract to be signed by a designated organiser for your party.
  10. Table and floor plans are at the discretion of the venue. You may request specific layout at the time of the booking however this cannot be guaranteed.
  11. We will do our best to accommodate special requests, but please be aware that this may not always be possible.
  12. If we are unable to provide a specific pre‑ordered wine due to supply issues, we will make every effort to offer a suitable alternative.
  13. Imago Venues are not liable for any loss or damage to personal property. Please keep personal belongings safe.
  14. Damage or soilage to Imago Venues’ property caused by you or a member of your party is subject to a minimum £150 +VAT soilage charge.
  15. Imago Venues are not liable for any failure of our obligations under this agreement if the failure was beyond our reasonable control.
  16. These rates are non‑commissionable.

For any further details or assistance, please contact our team at info@welcometoimago.com.